At Tarannà, we want you to shop with confidence. However, it is important to distinguish between purchases made in-store and those made online, as the conditions and regulations differ.

🏬 In-store purchases

Purchases made in our physical store are non-refundable.

👉 If the product is in perfect condition, we offer:

• Exchange for another item

• Store credit for the same amount

📌 Conditions:

• Proof of purchase must be provided

• The item must be unused and in perfect condition

• Within 14 business days
   

🌐 Online purchases

We only accept returns for orders shipped within the European Union.

You have 14 calendar days from the date of delivery to request an exchange or return.
 

📦 Return & exchange process

Before sending any item back, you must contact us providing:

• Reason for the return or exchange

• Order name or order number

Once approved, the item must be sent to:

Tarannà – Att: Sofía Ojeda García
Calle de la Barra de Ferro, 4 (bajos 3)
08003, Barcelona, Spain
 

📌 Important:

• We must receive the item before processing any return or exchange

• We strongly recommend using a tracked shipping service
   

⚠️ Product conditions

• We do not accept returns for items that are used, damaged, or show signs of wear

• Items must be returned properly packaged and in their original packaging

• If the item does not reach our facilities, we cannot process the return

👉 If the original packaging is missing (e.g. fabric pouch), we reserve the right to deduct €2 from the refund amount
 

💍 Important about our pieces

Silver is a malleable material.

• Please avoid deforming bracelets when trying them on

• Some earrings (such as hoops) can be easily altered if not handled carefully

👉 If the item has been manipulated or altered, the return will not be accepted.
 

🚫 Exclusions

We do not accept returns or exchanges for:

• Personalised items

• Made-to-order pieces
   

🚚 Shipping costs & conditions

• Return shipping costs are the responsibility of the customer (unless the item is defective)

👉 For orders with free shipping:

• In case of a full return, the original shipping cost will be deducted from the refund

• In case of a partial return, if the remaining order no longer meets the free shipping threshold, the shipping cost will also be deducted
   

⚠️ Defective products

If you receive a defective item, please contact us.

👉 We will offer:

• Replacement

• Repair

• Refund (if the above options are not possible)
   

💳 Refunds

Refunds will be processed once the returned item has been received and approved.

• You will receive an email confirming the refund process has started

• The time it takes for the refund to appear depends on your payment method:

  • PayPal: usually immediate

  • Card payments: 3 to 5 business days

👉 Tarannà is not responsible for delays caused by payment platforms.
 

💬 Want to make a return or exchange?

Get in touch with us:

• 📧 Email: taranna.barcelona@gmail.com

• 📱 WhatsApp: +34 687 26 20 28

• 📷 Instagram: @tarannasilver
   

We will guide you through the process.

You may also send the item directly, but we recommend contacting us beforehand so we can track your return.
 

👉 If you wish to exchange an item, please contact us as soon as possible so we can reserve the desired piece or size before it sells out.

You can find full details in our Terms and Conditions.